Returns & Refunds Policy

Last updated: 24/04/2026

This policy outlines your rights when purchasing from Duck3DPrint, in accordance with UK consumer law.

1. Your Right to Cancel (Distance Selling)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for any reason.

You then have a further 14 days to return the item after notifying us.

To be eligible for a return:

• Proof of purchase is required (e.g. receipt, order confirmation, or bank statement).
• The item must be unused and in its original condition
• The item must be returned with all original packaging (where possible)

Customers are responsible for return postage costs when returning items under the 14-day cooling-off period. We recommend using a tracked service, as we are not responsible for items lost in transit during return shipping.

2. Custom & Personalised Items

Items that are made to order, customised, or personalised are non-refundable unless they are faulty or not as described.

This includes custom 3D printed items and made-to-order products.

3. Faulty or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if your item is:

• Faulty
• Not as described
• Not fit for purpose

If your item arrives damaged or faulty, please contact us within 30 days of delivery with details and, where possible, photos.

We will cover return postage costs for faulty or incorrect items.

4. Refunds

Once we receive and inspect your return, we will process your refund within 14 days.

Refunds will be issued to the original payment method.

We may reduce your refund if the item has been handled more than necessary.

5. How to Start a Return

To request a return, please contact us at:

Email: orders@duck3dprint.com

Please include your order number and reason for return.

6. Non-Returnable Items

• Custom or personalised products (unless faulty)
• Items returned in a used or damaged condition (unless faulty)

7. Liability & Product Use

Our products are intended for their stated purpose only. Items such as cosplay or decorative products are not safety equipment unless explicitly stated.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.