Privacy Policy

Last updated: 24/04/2026

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or place an order with us. We comply with the UK General Data Protection Regulation (UK GDPR) and guidance from the Information Commissioner's Office (ICO).

1. Who We Are

Duck3DPrint ("we", "us", "our") is the data controller responsible for your personal data.

Email: orders@duck3dprint.com

2. What Data We Collect

When placing an order or creating an account:

Name
Email address
Billing and delivery address
Order details (items purchased, preferences, customisation info)
Account login details (if you create an account)

When using our website:

IP address
Browser and device information
Server logs (including access times and request data)

3. How We Collect Your Data

Place an order (guest or account)
Create an account on our website
Contact us via email or contact forms
Browse our website (via server logs and cookies)

4. How We Use Your Data

Process and fulfil orders
Manage your account
Communicate with you about orders or enquiries
Provide customer support
Improve website performance and user experience
Maintain security and prevent fraud
Comply with legal and tax obligations

5. Lawful Basis for Processing

Contract – to process and deliver your orders
Legal obligation – for accounting and tax compliance
Legitimate interests – to operate and improve our services

6. Sharing Your Data

We only share your data where necessary, including:

Payment processors (e.g. Square)
Delivery providers (e.g. Royal Mail and international carriers)
Hosting and server providers

We do not sell or rent your personal data.

7. Data Storage & Security

Encryption of personal data at rest
Secure server infrastructure
Encrypted connections (HTTPS)
Access controls

8. Data Retention

Order data: up to 6 years
Account data: while account is active
Enquiries: up to 12 months
Server logs: limited retention for security

9. Your Rights

Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Lodge a complaint with the ICO

10. Cookies

Our website may use cookies to ensure functionality and improve user experience. You can control cookies through your browser settings.

11. Third-Party Services

We use third-party providers (such as payment processors and hosting services) to operate our business. These providers process data in accordance with their own privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us